You may cancel your tour by emailing guide@toonietours.ca or calling us at +1-778-244-8648. Our cancellation policy is as follows: Our Free Tours: While these tours are free, or booked for a small booking fee with groups bigger than 5 persons, we ask that you cancel before the tour start time so that we can increase our tour capacity for others to join. We have a 100% zero stress cancellation policy and offer customers 100% refunds if they need to cancel before the tour start time should their plans change. No-shows will not be refunded. Our Premium Paid Tours: We have a 100% zero stress cancellation policy and offer customers 100% refunds if they need to cancel before the tour start time should their plans change. No-shows will not be refunded. Our Private Tours: Cancellations need to be made 72hrs or more in advance of the tour start time. We reserve the right to keep 10% of your down payment for all cancellations. A 50% refund will be given with 48-72hrs notice, and no refund is possible with less than 48hrs notice. No-shows will not be refunded. Third-Party Tours & Experiences: We offer our customers a wider variety of tours & experiences with third-party partners. These tours & experiences are not provided by us, however, they have been chosen by your local tour guide based on their quality and value. If a cancellation or refund is requested, the third-party's corresponding policy will apply. For all our tours: Customers will receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. No-shows will be charged the full price.